1. Refund Policy for Virtual Products

•Refund Terms:

Virtual products (e.g., online courses, e-books) are non-refundable once purchased. If a refund is requested for exceptional reasons, a 30% processing fee will be deducted from the order amount.

•Applicable Scope:

•This applies to all virtual products, including but not limited to online tutorials and digital files.

•Refunds will not be processed if the product has been downloaded, accessed, or used.

•Application Process:

1.Contact our customer support via email (jxmt112073@Hotmail.com) and provide your order number and refund reason.

2.We will review your application within 3 business days and get back to you for confirmation.

3.Approved refunds will be processed within 7-14 business days and returned to your original payment method.

•Important Notes:

•The processing fee will be directly deducted from the total order amount.

•Please read the product description carefully before purchasing. If you have any questions, contact us before placing your order.

2. Refund Policy for Physical Products

•Refund Eligibility:

•Refunds can be requested within 14 days of receiving the product.

•Products must remain unused and in their original packaging.

•Refunds are not applicable in the following cases:

•Customized products (e.g., personalized feng shui items), except for quality issues.

•Products that have been used or damaged, resulting in a decrease in value due to non-quality-related issues.

•Refund Fees:

•Customers are responsible for the return shipping fees, which are non-refundable.

•A 10% processing fee will be deducted from the order amount.

•For refunds due to quality issues, there will be no processing fee, and return shipping fees will be covered by us.

•Refund Process:

1.Submit your refund request via email (jxmt112073@Hotmail.com) within 14 days of receiving the product. Include the following details:

•Order number

•Photos of the product (to show its condition)

•Reason for the refund

2.We will review your request within 3-5 business days and confirm via email.

3.If approved, return the product to the designated address provided in the confirmation email. Keep the shipping receipt for tracking purposes.

4.Once we receive and inspect the returned product, we will process your refund within 7-14 business days.

•Inspection Criteria:

•The product must be unused and in its original condition.

•All accessories and packaging must be intact and undamaged.

3. Special Notes

•Refunds for Quality Issues:

For refunds due to quality problems, please provide photos or videos showing the issue and include a detailed explanation. We will prioritize your refund request, and all fees will be covered by us.

•Refund Timing:

Refund processing times may vary depending on your payment platform or bank. If you do not receive your refund within the expected timeframe, please contact our customer support.

•Contact Information:

For any refund-related inquiries, feel free to reach out to us:

•Email: jxmt112073@Hotmail.com

•Response Time: We will respond to your emails as quickly as possible during business hours.

We appreciate your understanding and cooperation and remain dedicated to providing you with an exceptional shopping experience!